The Grünberg cable car operates its respective cable cars at their own liability and on a legally independent basis. Purchasing a ticket for the Grünberg cable car entitles the customer to use only the cable car (excluded combined tickets).
By using a valid ticket, a contract of transport is entered into with the respective cable car operator. By using a valid ticket, the customer accepts the terms of carriage, as approved by public authorities of the cable car or facilities as posted.
When purchasing the Combi-Ticket Traunseetram, in addition to the contract of carriage with Traunsee Touristik GmbH Nfg. & Co KG, a contract of carriage is concluded with Stern & Hafferl Verkehrsgesellschaft m.b.H. (see Conditions of Carriage under Tariffs "Passenger and Luggage Tariff (PT StH).
Breaching the General Terms and Conditions or terms of carriage, as well as repeated failure to follow instructions, will result in exclusion from any further carriage and revocation of the ticket without substitution. Furthermore, the customer shall be obligated to pay a processing fee in the amount of EUR 70.00. The same applies in case of malicious damage to Grünberg cable car or defamatory and bankruptcy offensive conduct vis-à-vis cable car supervising bodies.
Tickets are not transferable. Subsequent replacements or changes to the validity period of a ticket are not possible. Merely attempting to transfer a ticket without permission is regarded as a breach in terms of point 1. Every ticket holder has to store their ticket in a way that prevents third parties from gaining access to it. Tickets and credentials for claiming special rates are to be produced to the cable car supervising bodies on request.
When purchasing a ticket, € 2.00 per ticket issued will be collected as deposit for the KeyCard. When returning the undamaged ticket to the cash point or the machine provided for this, this amount will be refunded.
Replacement in case of loss, theft or forgotten tickets (data carrier) is excluded. If losing a season ticket (Gipfelticket), a replacement pass will be issued against production of proof of purchase and ID; the lost card will be blocked. In case of a forgotten season ticket, a day ticket must be purchased at the respective daily rate. The forgotten season ticket will be blocked for this one day.
Shutdowns of facilities or entire hiking areas required due to weather conditions or other technical reasons, early departure or disruption do not establish any claims for refunding of fees or extension of the validity period. If carriage is stopped for reasons caused by the passenger, no claim for refunding of fees or compensatory service shall exist. Limited provision of facilities does not justify any claims.
4. Online shop / vouchers
Only persons aged 18 years and older are entitled to make purchases in our online shop. The vouchers are either value or non-cash vouchers, depending on the voucher selected. Should the voucher be acquired through an electronic order transaction the relevant conditions will in particular apply (see point 2).
5. Rescue of injured persons
Insofar as rescue of injured persons is organised by the employees of the Grünberg cable car the injured customer is to pay a rescue charges contribution. Outside of operating hours, the Grünberg cable car cannot carry out the rescue of injured persons.
6. Piste reservations/special tours and special use
In general, the cable cars may be used in the same manner by all customers. Reservations and special tours are possible and allowed only with the express consent by the Grünberg cable car.
For unscheduled deployment of cable car employees caused by the customer, the respectively applicable charge rates will be applied. For all deployments of equipment, a minimum of 20 minutes will be charged.
A fee will be charged for the transport of goods. Liability for transport damage is excluded. Animal transports also require the purchase of a ticket. Animals must be kept accordingly. In the hiking area, dogs must be generally kept on a leash, and muzzled during transport and in closed premises of all facilities.
7. Hours of operation
Further details are given on the website (www.gruenberg.info) and the notice at the cash desk and screens.
8. Protection of the forest
Free accessibility of the forest requires a special sense of responsibility and obliges us to protect it. Leaving the groomed and demarcated routes and paths as well as using the adjoining forest areas is strictly prohibited and infringement is punishable (Sect. 33 Forestry Act). It is prohibited to enter forest cultures with less than 3 m tree height and to discard garbage and cigarettes. Any non-compliance will be reported and result in revocation of the ticket entitlement without compensation.
Only pilots with a valid paragliding licence, registered aircraft with third-party liability insurance and a valid ticket are permitted to take off. Take-off and landing are permitted only on the areas marked for this purpose. Landing on all and any ski pistes is strictly prohibited. All statutory requirements for altitude and distance are to be observed. In case of infringement of these provisions, a ban on flying and/or carriage may be issued by the Grünberg cable car.
The Grünberg cable car assume no liability towards customers, be it due to contractual or statutory provisions, for incidents from or during the use of the cable car facilities. There is also no liability from Grünberg cable car for the business partners on the mountain (combined tickts).
The liability of the Grünberg cable car for damage to property and financial losses, occurring in connection with using the cable car facilities, shall be excluded in case of slight negligence. The operators of the cable car are in no way responsible for items lost by customers in the hiking area and there is no liability in case of clothing being soiled when using the cable cars is excluded in any event.
11. Paid and promotional activities
All paid and promotional activities on facilities, pistes and ski slopes as well as parking areas (e.g. mounting billboards, panorama cameras and other advertising) of the Grünberg cable car requires prior written consent. Noncompliance shall result in exclusion from carriage and revocation of the ticket.
12. Data protection provisions
By purchasing a ticket, the ticket holder agrees to photographic capturing, storage and processing at the point of sale of tickets and points of access for supervisory purposes so as to prevent the improper use of tickets. The customer grants express consent for the data provided by him/her to be forwarded, stored and processed for the purpose of transacting the booking and payment procedure to the database of the Grünberg cable car in Gmunden and also to be matched with external systems for supervisory purposes. The customer equally agrees to these data being forwarded for the purposes of the statutory provisions and limitations of the Data Privacy Act (DSG) to partners and members of the Grünberg cable car. If the tickets are used as according to contract, the data will be deleted when the period of validity expires. The consent to such data being used can be withdrawn in writing at any time.
The customer also has the option of submitting the required information via a safeguarded data transfer (SSL). On the part of the companies involved, forwarding – at least of the data necessary for payment transaction – is done by secure data lines at all events.
Your safety is our top priority. For this reason, data such as credit card number, bank code, account number, name and address when paying with credit card are transmitted via certified payment providers via their SSL line, taking PCI guidelines into account.
The customer declares his/her express consent for the forwarding of the payment confirmation to the payment system – following its payment release – for debiting the respective invoice amount due by direct debit authorization with the selected payment method.
13. Choice of law and jurisdiction
These General Terms and Conditions apply insofar as they do not contradict applicable provisions of the Consumer Protection Act of the respective consumer state. Any ineffective provisions, however, shall not become invalid in full, but are to be restricted to the nearest approximating, allowable content. The contractual language is German.
Austrian law applies (with the exception of reference norms of international civil law and the UN Convention on Contracts for the International Sale of Goods). Competent court with subject matter jurisdiction – provided no legally mandatory jurisdiction exists – is the place of business of Traunsee Touristik GmbH Nfg. Co KG in Gmunden.
As of: March 2021
Traunsee Touristik GmbH Nfg. & Co KG
Tel. Nr.: +43 50140